TERM & CONDITION

The terms and conditions are very important part of the booking procedure. please read our terms and conditions to find everything you need to know about our rafting company policies.


PRICE
Our price or our promo price is always up to date, the price will apply when you make a online reservation or you can do by phone to apply the price to our reservation staff with recommended price that you see on our website. So make reservation immediately when you get the best promo price on our website. Pick up area other than those on our pick up area on booking form maybe there is additional charge (but if not so far maybe no additional charge).

BOOKING POLICY
Customers can book their online rafting reservation at Book Now menu on our website and must be complete field the form to make sure you reservation, and your booking is complete after you get confirmation from us via email. Customer also can book via Mobile (+6281246423456) or Whatsapp (+62811389932).

BOOKING CHANGE POLICY
All the change of trip time or date or change the number of participant must be made one day before via email : This email address is being protected from spambots. You need JavaScript enabled to view it. or via Mobile Phone (+6281246423456) or Whatsapp (+62811389932). there are no additional for these request. 

PAYMENT POLICY
Payment can be done Cash basis or bay Credit Card (Visa, Master card, Amex) at the cashier upon arrival at the location of rafting starting point.

CANCELLATION POLICY
New Alamkasa Management has the right to cancel suddenly rafting activities due to natural disasters such as river water overflow or other natural disasters and also because of social society situation where it is not possible to conduct rafting activities, as the responsibility of New Alamkasa Management for the safety of the prospective  participant of rafting activities. New Alamkasa Management is not responsible for customer complains about the cancellation rafting activities due to the incident mentioned above. 

INSURANCE
We impose high standards safety, but if an accident occurs during rafting activities, New Alamkasa Management will cover insurance up to US$ 50.000 and the amount of claims will be adjusted with the consequences of the accident. *Participants must follow safety rafting management instructions during rafting activities. 

AGE RESTRICTIONS
Adult 10 Years Old and Above
Children over 7 Years Old - Under 10 Years Old

PICK UP
Pick up is sharing shuttle by A/C mini bus. Pick up area that is mention on the booking form is guaranty include return transfer service, but other area that is not mentioned on booking form there is additional charge to cover the extra transport cost

 

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